Product and account support
Email hello@nook.baby with the subject “Nook support”. We will aim to acknowledge support requests within two business days.
For answers about family sharing, exports, deletion, guidance and planned subscriptions, you may find the quickest answer in the FAQs & Support.
Privacy requests and complaints
Email hello@nook.baby with the subject “Privacy” to request access, correction or deletion assistance, or to make a privacy complaint. We may need to verify your identity and your authority over the relevant family space before acting.
We will acknowledge a privacy complaint and aim to provide a substantive response within 30 days. Our Privacy Policy explains the full process and available escalation options.
Subscriptions, cancellation and refunds
Nook subscriptions will be billed by Apple. Manage or cancel a subscription in your Apple account settings. Apple handles payment processing and refund requests; deleting the app does not cancel an active subscription.
Legal notices
Read the Terms of Use and Privacy Policy before using Nook. Legal notices may be emailed to hello@nook.baby with the subject “Legal notice”.
Urgent safety or medical help
Nook is not an emergency, medical or monitoring service. Do not wait for a reply from Nook if a child or carer may be at risk. Call 000 in Australia or the local emergency number where you are.